Receiving

Freight

Order fulfillment is a crucial aspect of any business, and it’s essential to make sure your coils arrive in perfect condition. Our comprehensive guide to inspecting and receiving coils ensures a seamless process, helping you identify and report any freight-related issues promptly.

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Coil Receiving Checklist

When your coil shipment arrives, it’s crucial to inspect the package for any freight damage that needs to be reported to the freight carrier as soon as possible.

Examine coil and packaging for damage
Note any damage found on the coil or with the wood packaging, on the BOL.
Note any damage on Bill of Lading (BOL)
Write why you think there is damage. Notate any damage to the packaging that suggests further damage.
Record package count and condition
Take note of count and condition of package.
Take clear pictures of damaged areas
Include: coil tag, overall coil, and two angles of the damaged area(s)
Report any hidden freight damage within 5 business days
It is important to file a claim ASAP with the freight company!

How to Check for Freight Damage

How to Report Freight Damage

If you do find damage that occurred during freight transit, report to freight carrier as soon as possible.

Contact our customer service team and provide them with the details of the damage, along with any photos taken upon arrival. Our team will work with you to ensure that you have all relevant information in order to properly file a claim. You have five business days to discover and report any freight damage that was not visible at the time of delivery.

Photographing Coil Damage

To ensure proper documentation of any damage, make sure to take photos of the following areas. The more photos, the better!

Coil label
Overall coil
Close-up of damaged area from Angle #1
Close-up of damaged area from Angle #2

Reporting an Issue

If you discover a leak or damaged coil in your shipment, report this issue immediately by contacting our customer service team.

To help us serve you better, please provide the following information:

• Photos of the coil and damage

• Details of the issue:

» What is the issue?
» Where is the issue and/or coil located?
» When was the issue discovered?
» Why does it need to be addressed?
» How was the issue discovered?

For leaks:

» When the leak was found (e.g., upon arrival, during installation, or at final test)
» How the leak was detected (e.g., nitrogen test @ xxx psig, helium test @ xxx psig)

Our team will work closely with you to determine the best course of action.

Coil Quality Standards

All coils are built to conform to our Quality Standards. If you find any issues with your coil, please contact our customer service team. They will help you determine if the coil can be used as is or if repair is needed, or if the coil needs to be returned for evaluation.

Frequently Asked Questions

Ask a Question

What should I do if my coil arrives damaged?

If you find any damage that occurred during freight transit, please report it to the freight carrier as soon as possible. Contact our customer service team and provide them with the details of the damage, along with any photos taken upon arrival.

Our team will work with you to ensure that you have all relevant information in order to properly file a claim.

Who is responsible for filing the freight damage claim?

Our customer service team will work with you to ensure that all relevant information is provided in order to properly file a claim. However, the claimant (shipper or consignee) is ultimately responsible for filing the freight damage claim.

What is considered a “hidden” freight damage?

A hidden freight damage is any issue with your shipment that may not be immediately visible upon receipt, such as a leak or damaged coil. You have five business days to discover and report these issues. If you do find something wrong with your shipment, contact our customer service team immediately for assistance.