Coil Receiving Checklist
When your coil shipment arrives, it’s crucial to inspect the package for any freight damage that needs to be reported to the freight carrier as soon as possible.
Examine coil and packaging for damage
Note any damage found on the coil or with the wood packaging, on the BOL.
Note any damage on Bill of Lading (BOL)
Write why you think there is damage. Notate any damage to the packaging that suggests further damage.
Record package count and condition
Take note of count and condition of package.
Take clear pictures of damaged areas
Include: coil tag, overall coil, and two angles of the damaged area(s)
Report any hidden freight damage within 5 business days
It is important to file a claim ASAP with the freight company!
How to Check for Freight Damage
Frequently Asked Questions
What should I do if my coil arrives damaged?
If you find any damage that occurred during freight transit, please report it to the freight carrier as soon as possible. Contact our customer service team and provide them with the details of the damage, along with any photos taken upon arrival.
Our team will work with you to ensure that you have all relevant information in order to properly file a claim.
Who is responsible for filing the freight damage claim?
Our customer service team will work with you to ensure that all relevant information is provided in order to properly file a claim. However, the claimant (shipper or consignee) is ultimately responsible for filing the freight damage claim.
What is considered a “hidden” freight damage?
A hidden freight damage is any issue with your shipment that may not be immediately visible upon receipt, such as a leak or damaged coil. You have five business days to discover and report these issues. If you do find something wrong with your shipment, contact our customer service team immediately for assistance.
Send Us a Message
Have a question or need some more information? Drop us a message and we’ll get back to you!