Cooney Technologies Announces Promotion of Matt Francis to Customer Service Leader

by | Jan 5, 2023

Cooney Technologies is proud to announce the appointment of Matt Francis as their new Customer Service Leader. Matt brings a wealth of knowledge and enthusiasm to the position. Customers know him affectionately as “Miracle Man” due to his impressive work ethic. Let’s take a look at what makes Matt unique and how he became an integral part of Cooney Technologies’ success story.

Matt’s Career Journey with Cooney

Matt started his career journey with Cooney in 2014 as an Inside Technical Service Representative. While he’s held that title during his tenure with our team, he’s embraced a multitude of jobs. Some that we can remember… IT manager, customer service, delivery driver, inventory clerk, shipping department, office supply order person, work husband, and therapist to name a few…

His diverse skillset covers technical support, problem-solving, project management, and operations. Matt has trained and developed a strong team for customer service, setting them up with the skills and knowledge they need to provide excellent support to our customers.

Dedication to Professional Growth

Matt is always looking for opportunities to grow professionally, including taking on leadership courses at Penn State University. In his new role, he will be focusing on three primary areas – customer excellence; operations; reporting – all while keeping an open mind toward areas of opportunity that can help improve customer service quality across the board.

Help us Congratulate Matt!

Matt and his new puppy Maysie will continue to reside in Audubon, PA, and work out of our corporate offices. We are thrilled that Matt has stepped up to the role of Customer Service Team Leader here at Cooney Technologies.

We are confident that his diverse skillset combined with his dedication to professional growth will be instrumental for future successes for our customers and our business alike. Please join us in congratulating Matt on this new role within our organization!